Frequently Asked Questions
What payment type do you accept?
At present we accept PayPal, Visa, MasterCard and bank transfer.
How much is shipping?
We ship your order Australia Wide using couriers such as Australia Post, Fastway and Couriers Please.
Standard charges are automatically calculated at checkout however if your order is bulky then or you reside in a non-metropolitan area, then charges will be higher.
How long does shipping take?
Once your order is completed, it is processed and shipped within 2 – 3 days. Arrival times depend on the weight and dimensions of product however typically most deliveries occur within 7 – 10 working days.
My Order is taking long what can I do?
If you have been waiting longer than the times listed above then please get in touch and we can lodge an enquiry with the postal service. If we still cannot get an answer then, a full refund will be issued.
Do you have a Refund Policy?
We offer a 14 day money back guarantee on all products if found to be faulty and so such a decision is made on a case by case basis.
If I need help how can I contact you?
We are available 24 / 7 via our contact page so please don’t hesitate to email us if you have a question. Our staff will endeavour to answer you back within 24 – 48 hours.